Get in touch with us within 7 days from order delivery to guarantee a replacement / refund. An order will be eligible for replacement / refund in case the delivery includes- damaged / defective product, wrong product, incorrect pricing / product information.
Following items are not eligible for return. We urge you to please be sure of the merchandise when ordering from the following categories.
Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Creams, Shampoos, Conditioners, Soaps, Shaving Products, Face Wash, Face Care/Fairness Products, Gels, Hair Care, Kajal, Deodorant/Perfume, Blackhead/Makeup/Nail Paint Removers, Mascara.
All claims for damaged / defective product; wrong product; incorrect pricing of product; wrong product information will be valid only if images of the product(s) focusing the issue are shared via email / any other medium to support the claim.
Once a claim is raised, our team will inspect the matter and shared images. A resolution will be given within 7 working days.
If your order is eligible for a pick-up, carefully pack the item(s) in question in the same parcel. Pickup will be done within 10 working days from date of initiation. A subsequent replacement / refund will be finalized on a case to case basis once the parcel has been successfully picked up. The complete process will be done within 2 weeks from initiation.
Return of the item(s) will not be acceptable in following cases:
- When item returned is incorrect(as you received)
- When an item is damaged because of use / improper packaging or when it is not in the same condition as you received it
- When anything is missing from the package you’ve received including labels, original packaging, freebies, gift item(s) and other such item(s)
- When non returnable item(s) are involved
- When item(s) have been tampered with
In case your order is not eligible for reverse pickup, you may be asked to ship the item(s) back to origin. Any courier charges incurred in such case will not be refunded. Since a refund / replacement can be arranged only after the item reaches origin destination, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you. The return request might be considered invalid if the item does not reach the specified address within 30 days.
If an order is eligible for a refund, the process will be initiated once the returned item(s) have been received at the mentioned location.
In case of return of order due to reasons other than mentioned above, the shipping charges (if any) will not be refunded.
In case, issue is found in an item after the return period, you can get in touch with the brand or their authorized channel distribution partner for a resolution.
We urge you not to accept the package if it is found open or tampered on delivery. In case the package is accepted in such condition, any disputes regarding the contents will not be considered valid.
We do not cater to any replacement / refund requests on the basis of dislike of product / wrong product ordered. We request you to please be sure of the merchandise while ordering.
Courier Returned Shipments
Cash on delivery : Shipments returned to origin city (due to any reason) will not be shipped again. Any discounts / offers / schemes / vouchers / gift wrapping charges / other special charges for the order will be considered as ‘claimed’ and may/may not be available for reuse as per company policy.
Prepaid : Shipments returned to origin city (due to any reason) will be reshipped to destination. In case of failure of delivery in the subsequent attempt, the order will be cancelled and refund will be initiated as per Refund Policy. Any discounts / offers / schemes / vouchers / gift wrapping charges / other special charges for the order will be rejected / refunded as per company policy. In case an order is undelivered, unclaimed or returned to origin due to customer related issue, the courier charges will not be refunded.